Deposit emails for AeroPay deposits

Availability: Sandbox since November 10, 2026 · Production since November 11, 2026

ProphetX can now email your users when an AeroPay deposit succeeds or fails, in the same way it already does for AeroPay withdrawals. This is opt-in per partner and off by default, so nothing changes unless you ask. Contact ProphetX to enable it.

Once enabled, users receive:

• Successful Deposit when the deposit is credited to their wallet.
• Failed Deposit when the deposit is declined, voided or refused before any credit is made. If you have a support email address configured, the failed email names it.

Each email is sent at most once per deposit, even if the payment provider redelivers events. No email is sent to suspended users or users with no email address. No email is sent when a deposit is reversed after the wallet was already credited, because that case is handled manually by ProphetX.

The emails use the default ProphetX templates with no ProphetX branding. See Wallets for how deposits work.