Added

Withdrawal status emails for AeroPay withdrawals

Availability: Sandbox since November 6, 2026 · Production since November 8, 2026

Users of partners who have this enabled now get an email at three points in an AeroPay withdrawal. Contact ProphetX to enable it for your integration. Nothing changes for partners who don't enable it, and no API request or response fields change.

  • Requested: the withdrawal has been debited and is waiting for review.
  • Approved: AeroPay has accepted the payout, or the payout has completed.
  • Failed: the withdrawal was declined, rejected, voided or could not be sent, and the user's wallet has been credited back.

Each email is sent to the address on the user's record. A given withdrawal gets at most one email of each kind, even if requests or provider notifications are retried. Emails are sent only for AeroPay withdrawals. If you have no custom template, users receive a default email that carries your company name in place of ProphetX.

See Wallets for how withdrawals and credit-backs work.